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Frequently Asked Questions
Where do you ship from?
All our suppliers have warehouses in the United States, to ensure the quickest shipping times.
Is the seat height adjustable?
Unless explicitly stated otherwise, ebikes we sell come equipped with adjustable seats.
Do your bikes come in different colors?
To see if a bike we offer comes in a different color, navigate to the start of the page. Under the price, you'll see an option to select different colors. If you don't see the option, then that bike does not come in a different color.
Do your bikes come in different sizes?
To see if a bike we offer comes in a different size, navigate to the start of the page. Under the price, you'll see an option to select different size. If you don't see the option, then that bike does not come in a different size. (Unless stated otherwise, all our ebikes are equipped with height-adjustable seats.)
Are your bikes waterproof?
The ebikes we offer are water-resistant, and can be ridden in wet weather conditions. ("Water-resistant" is different than "waterproof." Most ebikes are not waterproof, as they cannot be submerged completely under water.)
Where can I get my bike serviced?
Being a consumer-direct business, we do not currently do not have physical service centers. We recommend contacting your local bicycle maintenance shop to ask of they offer repairs and parts for your ebike model.